Privacy Policy
HandyHawk — Fort Worth Handyman Services
Effective Date: August 4, 2026
HandyHawk, a DBA of Derekh Operations LLC(“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.
1. Information We Collect
- Contact information (name, email, phone, service address) when you book, request a quote, or contact us
- Service details related to your booking or inquiry
- Payment information, processed securely through third-party payment providers. We do not store full payment card details.
- Website usage data, including cookies and analytics
- Messages you send us through our website chat, SMS, email, or social channels
2. How We Use Your Information
- To schedule and perform handyman services in Fort Worth and surrounding areas
- To send booking confirmations, reminders, and service updates
- To respond to questions and provide quotes
- To improve our website, our service, and the customer experience
- To send promotional offers, which you can opt out of at any time
3. SMS Communications
HandyHawk may send you SMS text messages related to your service inquiry and bookings, including appointment confirmations, reminders, follow-up messages, and service updates. By providing your phone number, you consent to receive these messages.
We do not sell, rent, or share your phone number with third parties for marketing purposes. Your phone number is shared only with the SMS service providers necessary to deliver messages to you.
To opt out of SMS messages at any time, reply STOP to any message. Reply HELP for assistance. Message and data rates may apply. Message frequency varies.
See our Terms of Use for additional terms governing SMS communications.
4. Automated and AI-Assisted Communications
Some of our communications — including website chat, SMS replies, and phone calls — may be handled by an automated AI assistant. Conversations may be recorded, stored, and reviewed to schedule work, provide quotes, improve service quality, and train our systems. You can ask to speak with a person at any time and we will connect you with a member of our team.
5. Sharing Your Information
We do not sell or rent your personal data. We may share it with:
- Service providers who help us operate our business, including scheduling, payment processing, communications, and analytics providers
- Subcontractors performing work at your property, limited to what they need to complete the job
- Legal authorities where required by law
6. Data Retention
We keep your information for as long as needed to provide services, meet legal and tax obligations, and resolve disputes. You may request deletion as described below.
7. Security
We take reasonable measures to protect your data. However, no online system is completely secure, and we cannot guarantee absolute security.
8. Your Rights
You may request to access, update, or delete your information by contacting us at hello@handyhawk.net. We will respond within a reasonable time.
9. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect their personal information.
10. Changes to This Policy
We may update this policy from time to time. The effective date above reflects the most recent revision.
Contact
HandyHawk, a DBA of Derekh Operations LLC
2833 Crockett St #190, Fort Worth, TX 76107